TERMS & CONDITIONS*:

*Please view our additional terms and conditions for international shipping below.

DEFINITIONS:

Definitions For the purposes of these Terms of Use, the following terms shall have the meanings set forth below:

• "Site" refers to the website and all its associated services.
• "User" refers to any individual who accesses or uses the Site.
• "Contributions" refers to any content submitted by users, including comments, reviews, and other materials.

AGREEMENT TO TERMS:

These Terms of Use constitute a legally binding agreement made between you, whether personally or on behalf of an entity ('you') and FREAKFLAG ('we,' 'us' or 'our'), concerning your access to and use of the freakflagbandmerch.com and/or freakflagbandmerch.co.za website as well as any other media form, media channel, mobile website or mobile application related, linked, or otherwise connected thereto (collectively, the 'Site');

You agree that by accessing the Site, you have read, understood, and agree to be bound by all of these Terms of Use. The failure to read or disregard the contents of this document does not release you from its obligations. If you do not agree with the conditions stated in our Terms of Use, then you are expressly prohibited from using the Site and you must discontinue use immediately.

Supplemental terms and conditions or documents that may be posted on the Site from time to time are hereby expressly incorporated herein by reference. We reserve the right, in our sole discretion, to make changes or modifications to these Terms of Use at any time and for any reason. We will alert you about any changes by updating the 'Last updated' date of these Terms of Use, and you waive any right to receive specific notice of each such change. It is your responsibility to periodically review these Terms of Use to stay informed of updates. You will be subject to, and will be deemed to have been made aware of and to have accepted, the changes in any revised Terms of Use by your continued use of the Site after the date such revised Terms of Use are posted.

The information provided on the Site is not intended for distribution to or use by any person or entity in any jurisdiction or country where such distribution or use would be contrary to law or regulation or which would subject us to any registration requirement within such jurisdiction or country. Accordingly, those persons who choose to access the Site from other locations do so on their own initiative and are solely responsible for compliance with local laws, if and to the extent local laws are applicable.

All users who are minors in the jurisdiction in which they reside (generally under the age of 18) must have the permission of, and be directly supervised by, their parent or guardian to use the Site. If you are a minor, you must have your parent or guardian read and agree to these Terms of Use prior to you using the Site.

These Terms of Use constitute a legally binding agreement made between you, either personally or on behalf of an entity ("you") and FREAKFLAG ("we," "us," or "our"), regarding your access to and use of the freakflagbandmerch.com and/or freakflagbandmerch.co.za website and any other related media channels, mobile websites, or applications (collectively, the "Site").

By accessing the Site, you confirm that you have read, understood, and agree to be bound by these Terms of Use. If you do not agree with any of these terms, you must discontinue use of the Site immediately.

KEY POINTS SUMMARY:

• Your personal information will be collected and used responsibly.
• Changes to these terms will be communicated to you.
• You must be at least 18 years old, or have parental consent if you are a minor.
• We are not liable for indirect damages arising from your use of the Site.

CHANGES TO TERMS:

We reserve the right to modify these Terms of Use at any time. We will notify you of significant changes via email or through prominent notices on the Site at least 30 days before the changes take effect. It is your responsibility to review these Terms periodically. Continued use of the Site after any changes constitutes acceptance of the revised Terms.

JURISDICTIONAL COMPLIANCE:

Users who access the Site from locations outside our operating jurisdiction do so on their own initiative and are responsible for compliance with local laws.

PARENTAL CONSENT:

If you are a minor, you must provide valid parental consent that can be verified by us before using the Site.

PERSONAL INFORMATION & USER DATA:

FREAKFLAG takes reasonable steps to protect your personal information, defined as per the Promotion of Access to Information Act, number 2 of 2000 (PAIA). By purchasing from FREAKFLAG or registering for an account, you consent to our collection and use of your personal information, including but not limited to:

• Name and surname
• Date of birth
• Nearest city
• Email address
• Non-personal click patterns

We may use your information for the following purposes:

• To greet you upon visiting the Site
• To process orders and deliveries
• To contact you about new goods or services, except where you have opted out of marketing communications
• To improve your experience on our Site through monitoring and analysis

USER RIGHTS:

You have the right to request access to your personal data, request corrections to inaccurate data, and request deletion of your personal data in accordance with applicable laws.

COOKIES & TRACKING:

Our Site uses cookies to enhance user experience. You can manage your cookie preferences in your browser settings. For more details on our cookie usage, please refer to our Cookie Policy.

DISCLOSURE OF INFORMATION:

We will not disclose your personal information unless you have consented or it is required for legal processes. We may share non-personal statistical information without identifying you.

We will maintain certain data that you transmit to the Website for managing its performance, as well as data related to your usage. While we perform regular backups, you are solely responsible for all data you transmit or that relates to any activity you undertake on the Site.

You agree that we have no liability for any loss or corruption of such data, and you waive any right of action against us arising from such loss or corruption.

ELECTRONIC COMMUNICATIONS, TRANSACTIONS, AND SIGNATURES:

Visiting the Website, sending us emails, and filling out online forms constitute electronic communications. You consent to receive electronic communications and agree that all agreements, notices, disclosures, and other communications we provide electronically comply with any legal requirement for written communication.

You consent to the use of electronic signatures, contracts, orders, and other records. This includes the electronic delivery of notices, policies, and records of transactions initiated or completed through us or the Site.

You waive any rights or requirements under any laws that mandate an original signature or non-electronic records.

INTELLECTUAL PROPERTY RIGHTS:

All content on the Site, including source code, software, graphics, and trademarks, is owned or licensed by FREAKFLAG and is protected by copyright and trademark laws. You are granted a limited license to access the Site and download content solely for personal, non-commercial use. No part of the Site may be reproduced or exploited for commercial purposes without our prior written consent.

USER-GENERATED CONTENT:

Any content you submit to the Site remains your property, but by submitting it, you grant us a non-exclusive, royalty-free, worldwide license to use, reproduce, modify, and display that content.

USER REPRESENTATIONS:

By using the Site, you represent and warrant that:

• All registration information you provide is true, accurate, current, and complete.
• You will maintain the accuracy of such information and promptly update it as necessary.
• You are at least 18 years old, or have received parental consent to use the Site.
• You will not access the Site through automated means or use it for illegal purposes.
• Your use of the Site will not violate any applicable laws.

If any information you provide is untrue, inaccurate, or incomplete, we reserve the right to suspend or terminate your account and deny future access to the Site.

PRODUCTS:

We strive to display the colours, features, specifications, and details of our products as accurately as possible. However, we do not guarantee that the colours, features, specifications, and details will be accurate, complete, reliable, current, or free from errors. Your electronic display may not accurately reflect the actual colours and details of the products. Note that we print according to industry ISO standards, and colours may differ due to the difference between RGB (screen) and CMYK (print) colour spaces. Therefore, we do not honour reprints or refunds for colour, texture, or design variations that occur due to artwork discrepancies with screen displays.

Slight colour variations may occur between:

• Colour proofs and finished goods
• Multiple orders
• Current and previous orders

All products are subject to availability, and we cannot guarantee stock levels. We reserve the right to discontinue products at any time for any reason. Prices are subject to change without notice.

REVIEWS:

You acknowledge that any questions, comments, suggestions, feedback, or other information you provide regarding the Site ("Submissions") are non-confidential and shall become our sole property. We will own exclusive rights, including all intellectual property rights, and may use and distribute these Submissions for any lawful purpose without acknowledgment or compensation to you. By submitting your feedback, you waive all moral rights to your Submissions and warrant that they are original or that you have the right to submit them. You agree that there will be no recourse against us for any alleged or actual infringement related to your Submissions.

GUIDELINES FOR REVIEWS:

We may provide areas on the Site for you to post reviews or ratings. When posting a review, you must meet the following criteria:

• You must have first-hand experience with the person or entity being reviewed.
• Your reviews must not contain offensive language, hate speech, or discriminatory references.
• Your reviews must not include references to illegal activities or be affiliated with competitors.
• You may not draw conclusions about the legality of conduct.
• You may not post false or misleading statements.
• You may not organize campaigns to encourage others to post reviews.

We reserve the right to accept, reject, or remove reviews at our discretion. We have no obligation to screen reviews, even if they are found to be offensive or inaccurate. Reviews do not represent our opinions or those of our affiliates, and we do not accept liability for any reviews or for any claims arising from them. By posting a review, you grant us a perpetual, non-exclusive, worldwide, royalty-free, fully paid-up, assignable, and sublicensable right to reproduce, modify, display, and distribute all related content.

USER FEEDBACK:

We welcome your feedback and suggestions. Any feedback you provide may be used to improve our services, and you grant us the right to use your feedback without restriction.

USER-GENERATED CONTRIBUTIONS:

The Site may allow you to chat, contribute, or participate in blogs, forums, and other functionalities, providing the opportunity to create and submit content ("Contributions"). Contributions may be viewed by other users and third parties.

By submitting Contributions, you represent and warrant that:

• Your contributions are not false or misleading.
• Your contributions do not contain unsolicited advertisements or promotional materials.
• Your contributions do not contain offensive, abusive, or objectionable content.
• Your contributions do not violate any applicable laws or privacy rights.
• Your contributions do not solicit personal information from anyone under the age of 18.

Any violation of these guidelines may result in the termination or suspension of your access to the Site.

PURCHASES AND PAYMENT:

All charges are quoted in South African Rand and include VAT, unless otherwise stated. Charges become due when you place an order. You accept responsibility for payment. Once an order is placed and payment is made, it cannot be cancelled.

We accept the following payment methods: Debit or Credit Card via PAYSTACK, or manual payment via EFT. You agree to provide current, complete, and accurate account and purchase information. Please promptly update your account and payment information to ensure successful transactions.

Prices may change at any time, and all payments will be in South African Rand. You agree to pay all charges at the prices then in effect for your purchases and any applicable shipping fees, authorizing us to charge your chosen payment provider.

We reserve the right to correct pricing errors, refuse any order, and limit or cancel quantities purchased per person, household, or order. This includes orders placed through the same customer account, payment method, or billing/shipping address.

RETURNS, REFUNDS AND EXCHANGES (LOCAL):

WITHIN SOUTH AFRICA

At FREAKFLAG we are committed to providing high-quality products and excellent customer service. Our returns and refunds policy complies with the Consumer Protection Act, 2008 (CPA) of South Africa, ensuring that consumers receive fair treatment while maintaining our business integrity.

Statutory Rights Under the Consumer Protection Act:

In accordance with the Consumer Protection Act, consumers have the following rights regarding returns:

Defective or Unsafe Goods (Section 56 of the CPA):

If a product is defective, unsafe, or not of acceptable quality, consumers may return it within six (6) months of delivery for a repair, replacement, or refund. This does not apply to defects caused by misuse, normal wear and tear, or failure to follow product care instructions.

Cooling-Off Period for Direct Marketing (Section 16 of the CPA):

If a product was purchased as a result of direct marketing, the consumer has the right to cancel the purchase within five (5) business days of receiving the goods for a full refund, provided the product is returned in its original condition.

Goods Not Examined Before Purchase (Section 20 of the CPA):

If a consumer did not have the opportunity to inspect the goods before purchase (e.g., online purchases) and the goods are unsuitable for their intended purpose, they may return them within ten (10) business days. The business will cover the return costs in such cases.

No Returns for Buyer’s Mistake:

FREAKFLAG does not accept returns or refunds for buyer’s mistakes, including but not limited to:

• Failure to read the product description before purchase.
• Accidental purchases.
• Change of mind after purchase.
• Ordering the wrong size, colour, or model when the correct information was provided in the product listing.

Please carefully review product descriptions, specifications, and sizing charts before making a purchase. If you are unsure, contact us for assistance before completing your order.

Discretionary Returns (Case-by-Case Basis):

Beyond statutory rights, FREAKFLAG may accept returns on a discretionary basis, at our sole discretion, if the following conditions are met:

• The item is returned within 7 days of purchase.
• The item is unused, in its original packaging, and in resalable condition.
• A valid proof of purchase is provided.
• The return is not for a non-returnable product, such as personalized goods, perishable items, or digital downloads.

Important:

• Approval for discretionary returns is not guaranteed.
• Approved returns may be eligible for store credit or exchange rather than a refund.
• A restocking fee may apply to cover processing costs.

Return & Refund Process:

1. Contact us with your order details and reason for return.
2. If your return request is approved, we will provide instructions for shipping or drop-off.
3. Once we receive and inspect the item, we will process your refund, exchange, or store credit within 12-15 business days.

Return Shipping:

If the return is due to a defect, incorrect item, or statutory right under the CPA, FREAKFLAG will cover the return shipping costs.

For discretionary returns, the customer is responsible for return shipping fees.

We recommend using a trackable shipping service, as we are not responsible for lost return shipments.

Changes to This Policy:

FREAKFLAG reserves the right to modify this Returns & Refunds Policy at any time, in compliance with South African consumer protection laws. Updates will be posted on our website, and it is your responsibility to review them periodically.

By purchasing from FREAKFLAG, you acknowledge and agree to this policy. For any questions, please contact us at info@frealflagbandmerch.com

PROHIBITED ACTIVITIES:

You may only access and use the Website for its intended purpose. The Site may not be used for any commercial endeavours unless specifically endorsed or approved by us.

As a user of the Website, you agree not to:

• Systematically extract data or content from the Website to create or compile a collection, database, or directory without our written permission.
• Make unauthorized use of the Website, including collecting usernames or email addresses for unsolicited emails or creating user accounts under false pretences.
• Use buying agents or purchasing agents to make purchases on the Website.
• Advertise or offer to sell goods and services through the Website without our consent.
• Bypass, disable, or interfere with security-related features of the Website that restrict the use or copying of content.
• Engage in unauthorized framing or linking to the Website.
• Cheat, deceive, or mislead us or other users, particularly in attempts to acquire sensitive account information.
• Misuse our support services or submit false abuse or misconduct reports.
• Use automated systems, scripts, or data mining tools to interact with the Website.
• Disrupt, interfere, or create an undue burden on the Website or its networks and services.
• Impersonate another user or use their username.
• Sell or transfer your profile to another individual.
• Use information obtained from the Website to harass or harm another person.
• Compete with us or use the Website for revenue-generating endeavors without our authorization.
• Decipher, decompile, or reverse engineer any software that forms part of the Website.
• Attempt to circumvent any measures designed to prevent or restrict access to the Website.
• Harass, annoy, intimidate, or threaten our employees or agents.
• Remove copyright or proprietary rights notices from any content.
• Copy or modify the Website's software, including code such as Flash, PHP, HTML, or JavaScript.
• Upload or transmit viruses, Trojan horses, or excessive spam that disrupts other users' experience.
• Upload or transmit materials that act as information collection mechanisms (e.g., spyware, cookies).
• Use, launch, or distribute any automated system to access the Website, including unauthorized scripts.
• Disrespect, tarnish, or harm our reputation or the Website in any way.
• Use the Website in a manner inconsistent with applicable laws or regulations.

USER RESPONSIBILITIES:

As a user, you agree to:

• Comply with all applicable laws and regulations when using the Site.
• Provide accurate and truthful information during registration and in any contributions.
• Respect other users and engage in constructive and respectful communication.

THIRD-PARTY WEBSITES AND CONTENT:

The Website may contain links to third-party websites ("Third Party Websites") and may include content from third parties ("Third Party Content"). We do not investigate or monitor these Third Party Websites or Third Party Content for accuracy or completeness, and we are not responsible for their content, accuracy, opinions, reliability, or privacy practices.

Inclusion of links or content from Third Party Websites does not imply endorsement by us. If you choose to leave the Site and access Third Party Websites or use Third Party Content, you do so at your own risk. These Terms of Use will no longer govern your activities outside of our Website.

We recommend reviewing the applicable terms and privacy policies of any Third Party Websites or content you engage with. Any purchases made through Third Party Websites are made solely between you and the third party, and we assume no responsibility for these transactions.

You acknowledge that we do not endorse products or services offered on Third Party Websites. You agree to hold us harmless for any damages resulting from your purchase of such products or services. Additionally, you agree to indemnify us for any losses or damages related to Third Party Content or your interactions with Third Party Websites.

WEBSITE MANAGEMENT & CORRECTIONS:

We reserve the right, but not the obligation, to:

• Monitor the Site for violations of these Terms of Use.
• Take appropriate legal action against any individual who, in our sole discretion, violates the law or these Terms of Use, including reporting such individuals to law enforcement authorities.
• Refuse, restrict access to, limit the availability of, or disable (to the extent technologically feasible) any of your Contributions or any part thereof, at our discretion.
• Remove or disable files and content that are excessive in size or burdensome to our systems, without notice or liability.
• Manage the Website in a manner that protects our rights and property, and facilitates the proper functioning of the Website.

Information on the Site may contain typographical errors, inaccuracies, or omissions, including descriptions, prices, availability, and other details. We reserve the right to correct any errors, inaccuracies, or omissions and to update the information on the Website at any time without prior notice.

MODIFICATIONS AND DISRUPTIONS:

We shall not be liable to you or any third party for any modifications, price changes, suspensions, or discontinuance of the Website. While we strive to maintain uninterrupted access, we cannot guarantee that the Website will be available at all times. Hardware, software, or maintenance issues may result in interruptions, delays, or errors.

We reserve the right to change, revise, update, suspend, or discontinue the Website at any time or for any reason without notice. You agree that we will have no liability for any loss, damage, or inconvenience caused by your inability to access or use the Website during any downtime or discontinuation. Nothing in these Terms shall obligate us to maintain or support the Site or provide corrections, updates, or releases.

TERM AND TERMINATION:

These Terms of Use will remain in effect while you use the Site.

Without limiting any other provision of these Terms of Use, we reserve the right, in our sole discretion and without notice or liability, to:

Deny access to and use of the Site, including blocking certain IP addresses, for any reason, including violations of these Terms or applicable laws.

Terminate your use of the Site or your account and any content you have posted at any time, without warning.

If we terminate or suspend your account, you are prohibited from registering and creating a new account under your name, a false name, or the name of any third party, even if acting on behalf of that third party. In addition to account termination, we reserve the right to pursue appropriate legal action, including civil, criminal, and injunctive relief.

We may change, modify, or remove content from the Website at any time or for any reason in our sole discretion without notice, but we have no obligation to update any information on the Website. We also reserve the right to modify or discontinue all or part of the Website at any time without notice.

Either party may terminate this agreement with written notice to the other party. Upon termination, you must cease all use of the Site and destroy any downloaded materials.

LIMITATION OF LIABILITY:

To the fullest extent permitted by law, FREAKFLAG shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of the Site or the purchase of goods. In no event shall we, or our directors, employees, or agents, be liable to you or any third party for any direct, indirect, consequential, exemplary, incidental, special, or punitive damages, including loss of profits or any other damages arising from your use of the Site, even if we have been advised of the possibility of such damages. Notwithstanding any provision herein, our liability to you for any cause and regardless of the form of the action shall always be limited to the amount you paid to us.

DISPUTE RESOLUTION:

Any disputes arising out of or related to these Terms of Use shall be resolved through binding arbitration, rather than in court.

To the fullest extent permitted by law, we shall not be liable for any direct, indirect, incidental, special, or consequential damages arising out of or in connection with your use of the Site, even if we have been advised of the possibility of such damages.

FORCE MAJEURE:

We shall not be liable for any failure to perform our obligations under these Terms of Use if such failure results from any cause beyond our reasonable control, including, but not limited to, mechanical, electronic, or communications failure or degradation.

GOVERNING LAW:

These Terms of Use and your use of the Website are governed by and construed in accordance with the laws of South Africa, applicable to agreements made and fully performed within South Africa, without regard to its conflict of law principles.

DISCLAIMER:

The Site is provided on an "as is" and "as available" basis. Your use of the Site services is at your own risk. To the fullest extent permitted by law, we disclaim all warranties, express or implied, in connection with the Site and your use thereof, including, without limitation, implied warranties of merchantability, fitness for a particular purpose, and non-infringement.

We do not warrant or represent the accuracy or completeness of the Website's content or the content of any websites linked to it. We will not accept any liability for:

• Inaccurate details or descriptions.
• Personal injury or property damage of any nature arising from your access to and use of the Site.
• Unauthorized access to or use of our secure servers and any information stored therein.
• Interruptions or discontinuations of transmission to or from the Site.
• Bugs, viruses, Trojan horses, or third-party content transmitted to or through the Site.
• Errors or omissions in any content or materials, or any loss or damage of any kind resulting from your use of any content posted, transmitted, or otherwise made available via the Site.

We do not endorse, guarantee, or accept responsibility for any products or services offered by third parties through the Website or any linked websites. We are not responsible for monitoring transactions between you and any third-party providers of products or services. As with any purchase, you should exercise your best judgment and caution where appropriate.

You agree to defend, indemnify, and hold us, including our subsidiaries, affiliates, and all respective officers, agents, partners, and employees, harmless from any loss, damage, liability, claim, or demand. This includes reasonable attorneys' fees and expenses incurred by any third party as a result of or arising from:

• Your Contributions.
• Your use of the Website.
• Any breach of these Terms of Use.
• Any breach of your representations and warranties as stated in these Terms of Use.
• Any harmful conduct towards another user of the Site with whom you have interacted.

Notwithstanding the above, we reserve the right, at your expense, to assume exclusive defence and control of any matter for which you are required to indemnify us. You agree to cooperate, at your expense, with our defence of such claims. We will make reasonable efforts to notify you of any such claim, action, or proceeding that is subject to this indemnity when we become aware of it.

This agreement does not create an agency or representative relationship between the parties. Neither party may act on behalf of or represent the other without written authorization.

AMENDMENTS:

We reserve the right to modify these Terms of Use at any time. Changes will be effective immediately upon posting on the Site. Continued use of the Site after any changes constitutes acceptance of the new Terms of Use.

MISCELLANEOUS:

These Terms of Use, along with any policies or operating rules posted by us on or related to the Site, constitute the entire agreement between you and us. Our failure to enforce any right or provision of these Terms does not waive that right or provision. These Terms operate to the fullest extent permitted by law.

We may assign any or all of our rights and obligations to others at any time. We are not liable for any loss, damage, delay, or failure to act caused by circumstances beyond our reasonable control. If any provision of these Terms is deemed illegal, void, or unenforceable, that provision shall be severable, and the remaining provisions shall remain valid.

No joint venture, partnership, employment, or agency relationship is created between you and us through these Terms or your use of the Site. You agree that these Terms will not be construed against us due to their drafting.

You waive any defences based on the electronic format of these Terms and the lack of signatures by the parties.

The expiration or termination of this Agreement does not affect its provisions, which will remain applicable. No party may rely on any representation not recorded in this Agreement.

Any relaxation or extension granted by either party regarding obligations under this Agreement shall not prejudice that party's rights or constitute a waiver.

Modifications to this Agreement must be in writing and signed by both parties. We may transfer our rights and obligations to another organization, but this will not affect your rights. You may transfer your rights or obligations only with our written consent.

The Agreement is deemed concluded at our principal place of business. Any conflicting documents forming part of this Agreement will be regarded as mutually explanatory, with the main body of the Agreement prevailing in case of inconsistency.

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*TERMS & CONDITIONS OF INTERNATIONAL SHIPPING:

(Effective: 04 August 2025)

Applicable to: All international shipments paid for upon purchasing from FREAKFLAG, utilizing Courier Guy and DHL Express.

 

DEFINITIONS:

• “Company” refers to [Your Company Name], facilitating international courier services.
• “Carrier” refers to third-party logistics partners including Courier Guy and DHL Express.
• “Sender” refers to the customer using our services.
• “Recipient” is the final destination receiver of the parcel.
• “Parcel” includes all items shipped under a single consignment.

SERVICE SCOPE:

We provide international courier services through The Courier Guy, who may subcontract international deliveries to DHL Express or similar licensed international carriers. By using our service, the sender agrees to the terms and conditions of all involved logistics partners.

SHIPPING CHARGES:

Charges are based on actual weight or volumetric weight, whichever is greater.

Volumetric weight formula (per DHL):
(Length × Width × Height) ÷ 5000 (in cm for kg result).

The sender agrees to all applicable fees, including:

• Base courier charges
• Fuel surcharges
• Remote area delivery fees
• Customs handling charges

Quotes are estimates and subject to change without notice based on destination, weight, and fuel fluctuations.

CUSTOMS & IMPORT DUTIES:

• International shipments are subject to customs inspection, duties, and taxes in the destination country.
• The recipient is liable for paying all import charges.
• The company is not responsible for customs delays or confiscations due to undeclared/restricted items.

PROHIBITED & RESTRICTED GOODS:

Senders must not ship any of the following:

• Explosives, ammunition, or flammable substances
• Liquids (unless specially permitted)
• Perishable food or plants
• Batteries not packed per IATA regulations
• Currency, precious stones, or negotiable instruments

We reserve the right to reject, destroy, or return shipments that violate this clause, at the sender’s expense.

Refer to DHL Prohibited Items List for global restrictions.

PACKAGING & LABELLING:

The sender is solely responsible for:

• Proper packaging to withstand handling and transport
• Clear, legible labeling including recipient’s full name, contact number, and physical address
• Declaring true nature and value of contents

Poor packaging may result in damage claims being denied.

INSURANCE & LIABILITY:

• Basic liability is limited to:

R1000 per parcel or equivalent unless otherwise stated

Claims must be supported by proof of value and accepted at the discretion of the carrier

• Optional insurance is available for higher-value shipments. Must be purchased before dispatch.

We recommend insuring parcels above R1,000 in value.

DELIVERY TIME FRAMES:

• Estimated delivery: 3–7 business days (express services)

Delivery estimates are not guaranteed and exclude:

Customs clearance time

• Force majeure delays (e.g. weather, strikes, war)

No refunds are issued for delivery delays outside our control.

TRACKING:

Once handed to Courier Guy or DHL, parcels receive a tracking number. You can monitor real-time status via:

• Courier Guy Tracking: https://www.thecourierguy.co.za/track/
• DHL Express: https://www.dhl.com

CLAIMS FOR LOSS OR DAMAGE:

All claims must be submitted in writing within 7 business days of delivery or expected delivery.

Claims must include:

Waybill number

Proof of item value

Description of damage or loss

Investigation may take up to 21 days.

Claims are void if:

• Packaging was inadequate
• Item was on the prohibited list
• Delays were due to customs or force majeure

RIGHT OF INSPECTION & SEIZURE

We and our carriers reserve the right to:

• Open and inspect parcels without notice
• Detain or reject shipments in breach of applicable laws
• Cooperate with customs and law enforcement agencies

FORCE MAJEURE:

We are not liable for failure to perform obligations if caused by events beyond our control, including:

• Natural disasters
• War, terrorism, or political unrest
• Carrier system failure or strikes
• Delays in customs clearance

INDEMNITY:

The sender agrees to indemnify and hold harmless the Company and its carriers from all liabilities, damages, losses, or costs arising from:

• Breach of these terms
• False declarations
• Illegal or improper packaging

AMENDMENTS & UPDATES:

These Terms and Conditions may be updated without prior notice. The latest version will be posted on our website and is binding upon continued use of our services.

GOVERNING LAW:

This agreement is governed by the laws of South Africa. Disputes shall be settled in the jurisdiction of Cape Town.

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CONTACT INFORMATION:

If you have any questions or concerns regarding these Terms and Conditions and our User Agreement, or would like to report violations, please contact us.

VERSION HISTORY:

These Terms and Conditions were last updated on the 4th August 2025.